Refund Policy

Refund requests for individual live lectures are honored in full up to 48 hours before the lecture. Annual CE Pass and On-Demand Library: full refund requests made within 30 days of enrollment are honored if no certificate has been issued.

We know veterinary schedules shift quickly. This page explains the refund rules for the Annual CE Pass and for individual live registrations.

Annual Pass refunds: email learn@vetonitce.org within 30 days of purchase. If you have not attended a live lecture and have not completed an on-demand quiz, we refund in full. After a live attendance or a completed on-demand quiz, the pass is not refundable and stays active through the end of the term.

Annual CE Pass

The Annual CE Pass is one named-licensee CE product with immediate access to the on-demand library and every live Vet On It lecture during the 12 months from purchase.

• Email learn@vetonitce.org within 30 days of purchase to request a refund.
• If you have not attended a live lecture and have not completed an on-demand quiz, the refund is in full.
• After a live attendance or a completed on-demand quiz, the pass is not refundable and remains active through the end of the term.

Individual Live Lecture Registration

Live a-la-carte lecture registrations follow a separate policy from the Annual CE Pass.

• Refund requests must be received within 48 hours of the live lecture date.
• If you miss the live lecture, your paid registration still includes access to the recording and related materials when they are posted.
• Request live-lecture refunds by emailing learn@vetonitce.org with your name and the course title.

Processing

Refunds are processed through Stripe. Most banks post the return within 3 to 7 business days after processing.

Last updated: August 17, 2026.